1. Acceptance of these Terms
These Terms of Service ("Terms") form a binding agreement between you (the "Customer", "you") and 1370 (Pty) Ltd, a company registered in South Africa ("ChatBridge", "we", "our", "us"). By creating an account, clicking "I agree", or accessing or using ChatBridge (the "Service"), you accept these Terms and our Privacy Policy. If you do not agree, do not use the Service.
If you accept these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.
2. Definitions
- Account — your registered ChatBridge account.
- Customer Data — any information you upload, enter, import, or otherwise submit to the Service about your own customers or business contacts.
- Subscription — a paid plan you have purchased to access tiers of the Service beyond the free tier.
- WhatsApp — the messaging service operated by Meta Platforms, Inc., including WhatsApp Messenger and WhatsApp Business.
3. The Service
ChatBridge is a lightweight customer-relationship tool for small businesses. The Service stores your business contacts, follow-ups, quotes, payment records, and message templates, and generates click-to-chat links that open the official WhatsApp client on your device with a pre-filled message.
The Service does not read, intercept, scrape, send, or otherwise act on WhatsApp messages on your behalf. ChatBridge is not affiliated with, endorsed by, or sponsored by Meta Platforms, Inc. or WhatsApp.
4. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) and legally capable of entering into a contract to use the Service. The Service is not directed at children, and we do not knowingly collect data from anyone under 18.
5. Your account
You are responsible for safeguarding your sign-in credentials and for any activity that occurs under your account. Notify us at chatbridge@stripedape.tech immediately if you suspect unauthorised use. You agree to provide accurate and current information when registering and to keep it up to date.
6. Acceptable use
You agree not to use the Service to:
- Send unsolicited bulk messages, spam, or marketing to recipients who have not opted in;
- Violate WhatsApp's Terms of Service, the WhatsApp Business Solution Terms, or any applicable messaging or marketing law;
- Store contact details obtained unlawfully, in breach of any privacy law, or in breach of a duty of confidentiality;
- Process special-category personal data (health information, biometrics, financial account numbers, government identifiers) without a lawful basis and adequate safeguards;
- Use the Service to facilitate fraud, deception, harassment, defamation, or any unlawful activity;
- Reverse-engineer, decompile, scrape, or attempt to derive the source code or underlying ideas of the Service, except to the extent permitted by mandatory law;
- Interfere with the operation of the Service, attempt to gain unauthorised access to any account or system, or probe the Service for vulnerabilities without our written consent;
- Resell, sublicense, rent, or otherwise commercially exploit access to the Service without our written consent.
7. Your responsibility for WhatsApp compliance
You are solely responsible for ensuring that your use of WhatsApp (including the content of any message that you send after using a click-to-chat link generated by the Service) complies with WhatsApp's own terms and policies, including the WhatsApp Commerce Policy and the WhatsApp Business Messaging Policy. ChatBridge does not warrant that any particular use of WhatsApp is compliant.
8. Customer Data
You retain all rights, title, and interest in your Customer Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, copy, transmit, display, and process Customer Data solely to operate and improve the Service for you and to comply with our legal obligations.
You are the data controller for Customer Data and are responsible for having a lawful basis to process it. We act as your processor. Our processing obligations are described in our Privacy Policy, which incorporates a data processing addendum by reference. You warrant that you will only submit Customer Data that you are entitled to process.
9. Free tier and Subscriptions
We offer a free tier subject to usage limits (which are visible in your billing settings) and one or more paid Subscription tiers. Paid Subscriptions are billed in advance on a recurring basis in South African Rand (ZAR), unless otherwise stated at checkout, and renew automatically at the end of each billing period until cancelled.
Payments are processed by Paystack. By providing payment details, you authorise us (via Paystack) to charge the applicable fees, including renewal fees, to your chosen payment method.
You may cancel your Subscription at any time from your billing settings. Cancellation takes effect at the end of the current billing period. Unless required by law, fees already paid are non-refundable. We reserve the right to change Subscription prices, tier features, and usage limits on at least 30 days' notice for existing Subscriptions.
10. Intellectual property
The Service, including its software, design, text, graphics, and trademarks, is owned by or licensed to us and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your internal business purposes during the term of these Terms. No other rights are granted by implication.
11. Feedback
If you submit feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free licence to use, modify, and commercialise that feedback without obligation to you.
12. Third-party services
The Service interoperates with third-party services (including WhatsApp, Clerk, Supabase, Vercel, and Paystack). Your use of those services is subject to their own terms. We are not responsible for the availability, content, or practices of any third-party service.
13. Suspension and termination
You may stop using the Service and delete your account at any time by using the in-product controls or by emailing us. We may suspend or terminate your access, with or without notice, if (a) you breach these Terms; (b) we are required to do so by law; (c) prolonged inactivity poses a security risk; or (d) your use of the Service creates a risk to us, other users, or third parties.
On termination, your right to use the Service ends immediately. Provisions of these Terms that by their nature should survive (for example sections on intellectual property, disclaimers, liability, indemnification, and governing law) will continue to apply.
14. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR TRADE USAGE. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any data will not be lost or corrupted.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, DELICT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under the Consumer Protection Act 68 of 2008 or other applicable law.
16. Indemnification
You agree to defend, indemnify, and hold harmless ChatBridge and its directors, employees, and agents from and against any third-party claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to (a) your breach of these Terms, (b) your use of the Service in violation of any law, (c) Customer Data you submit to the Service, or (d) your communications conducted via WhatsApp after using the Service.
17. Force majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, war, terrorism, riots, natural disasters, pandemics, labour disputes, internet or telecommunications failures, third-party service outages, or government actions.
18. Changes to these Terms or the Service
We may modify these Terms or the Service at any time. If a change is material we will give at least 14 days' notice by email or by a notice posted in the app. Your continued use of the Service after changes take effect constitutes acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Service.
19. Notices
We may give you notice by email to the address on your account or by a notice posted in the app. You may give us notice by email to chatbridge@stripedape.tech.
20. Governing law and dispute resolution
These Terms are governed by the laws of the Republic of South Africa, without regard to its conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts of South Africa for any dispute arising out of or relating to these Terms, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction.
21. Severability
If any provision of these Terms is held to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be so modified, severed; the remaining provisions will continue in full force.
22. Entire agreement and assignment
These Terms, together with the Privacy Policy and any order form or checkout terms agreed at purchase, constitute the entire agreement between you and us regarding the Service, and supersede all prior or contemporaneous understandings on that subject. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganisation, or sale of substantially all of our assets.
23. Contact
Questions about these Terms can be sent to chatbridge@stripedape.tech.